Customer Success Manager / Schedule Coordinator

At Blue Sky Roofing we're looking for Customer Success Manager/ Schedule Coordinator to join our team.

Full-time · Blue Sky Roofing

About the job

Blue sky roofing is hiring a driven, and highly motivated Customer Success Manager who will grow with our rapidly expanding company. The Customer Success manager will handle 300+ incoming calls per month from potential and current clients. You enjoy working with a team and thrive in competitive environments. You enjoy seeing your teammates exceed just as much as you enjoy succeeding yourself. You enjoy talking to people and have a positive attitude even after dealing with upset customers. You continually strive to grow personally and professionally. You have a proven record in customer service and setting appointments with incoming calls. You love to go grow personally and professionally. You are proficient with modern technology.

Why Blue Sky?

Blue Sky Roofing is the fastest-growing residential roofing company in Florida.
We are a tech-focused rapidly growing construction company.
Opportunity to have a big impact on our growth and your career
All of our employees and contractors are viewed as partners and encouraged to think entrepreneurially to help grow our business
We focus on helping all of our partners with professional and personal development

About you

You feel comfortable working with or are willing to become comfortable working with modern technology on smartphones and computers. IE - calendar systems, text messaging and email, and CRMs
You have a minimum of 3 - 5 years of experience in customer service and setting appointments with incoming leads
You understand and respect the importance of building and maintaining a great culture
You work well on a team and handle confrontations well
Excellent communication, organizational and interpersonal skills
Willing to learn and adapt all of the time
You're a resourceful problem solver; you can feel for gaps in what you're working on and suggest solutions
When you bring problems to other team members, you have already thought of potential solutions for that problem. (IE - You have taken time to understand the problem better and done the research for solutions instead of asking someone to figure out everything for you)
You’re independent, self-motivated, and can stay efficient and productive without someone looking over your shoulder all day long
You are happy to have direct communication with customers (we are customer-driven)
You will be expected to work at our office in Pinellas county and attend team meetings, masterminds, and training
You have a Florida driver's license
A personality and skill set that is scalable - We're looking for someone with promotion and managerial potential as the department and company grows
You are well versed in using modern technology (CRMs, call systems, calendars, etc)
When submitting your application, add a note saying “I pay attention to the details”.

Perks

Competitive Base Salary $36,000 - $60,000 - Based on experience
Health, Dental, and Vision insurance
10 Days PTO
401k matching 50%
Company training and masterminds
Company provided computer
Company retreats and trips to conferences for training and networking opportunities
Rapid growth in your technical proficiency

Day to day

You will be handling incoming calls from current and potential clients
You will qualify appointments and group appointments based on a logical route of travel for our project managers
You will be moving jobs through our pipeline with our CRM and dispatch technology
Monitor the response rates of our project managers to their leads
Assist project managers with follow up to improve the customer experience
Assist with technical issues that the team may be running into while out in the field
Prepares all necessary reports as required by company policy
Provide training and coaching to new hires
Help improve and document our customer support systems

30 Day Targets

You have become familiar with the technology we use, and met your team
You’ve improved our hiring and onboarding process by being part of it
You have met the leads of our different teams
You have set multiple appointments with incoming leads
You have kept the company inbox cleared out daily
Generate at least 5 (5) star reviews from clients and potential clients

60 Day Targets

You are proficient in using our internal technology to move jobs through the pipeline from start to finish
You have improved the customer experience process
You have reduced the number of missed calls and increased our company response rate
You have efficiently coordinated our project managers' schedules based on the location of their appointments
Generate at least 5 (5) star reviews from clients and potential clients

90+ Day Targets

You are setting appointments with 80% + of all incoming high intent leads
You have trained multiple team members on using our CRM system properly
Customer satisfaction is 95% positive regarding their calls with us
You own the customer service process
You are continually helping our operations team identify areas of improvement for our communication with clients through the production process

Blue Sky’s Mission

Create the best customer experience for residential roofing in the United States.

Our Vision

Blue Sky Roofing will be the highest-rated and most reviewed residential roofing company in the United States by 2030.

Our Values

R - Relentless personal growth

O - Optimization

O - Openness

F - Family

I - Integrity

N - Nice (Be Nice!)

G - Gratitude

Apply for the job

Do you want to join our team as our new Customer Success Manager? Then we'd love to hear about you!

Apply now